CRM Integration: Modeling Customer Facing Business Processes
With a customer centric view, distributed business processes
spanning CRM and other backend enterprise applications would
be defined at this time. Modeling integration business processes
would typically require a business process design tool. If
US Interactive's e2eHub is used, the e2eHub provides a robust
and sophisticated graphical Business Process Designer. Otherwise
US Interactive would use the appropriate tool specific to
any other EAI platform selected by the client. US Interactive
provides pre-built business process definitions for most customer
facing CRM processes. Where applicable these will be considered,
to reduce the costs and time of development.
If the company has already invested in business process definitions
based on existing EAI investments, US Interactive's approach
to developing the CRM solution would leverage those investments.
EAI: Application Connectivity
Application connectivity can be a resource intensive challenge
and a key element of the Integration solution. US Interactive
has more than 50 man-years of developing Application connectivity
to different generations of Enterprise applications in a seamless
fashion. We work with any systems whether they are developed
using JAVA or C++ environments, client server based applications
or legacy applications. Our teams have built connectors or
adapters on leading middleware products from BEA, Tibco etc.
In addition, USI offers pre-built connectivity using e2eHub
with many of the industry standard applications and where
applicable these will be considered in order to reduce the
costs and time of development. If the company has already
invested in application connectivity based on existing EAI
investments, US Interactive's approach for application connectivity
would leverage those investments.
Solution deployment, Integration testing and User Testing
US Interactive would deploy the solution on a staging system
in order to perform integration testing of all the components
of solution. User testing with participation of potential
end-users also would also be performed. US interactive can
assist in this or the company can own the responsibility of
the user testing.
Data Migration and Data Load
US Interactive will provide services to migrate existing data
into new applications, including the conversion of data. We
will also provide services for the initial data load and any
development requirement for data load and data synchronization.
Pre-production planning, launch support, production readiness
US Interactive will provide services in planning the solution
deployment in production, supporting the production launch,
and providing the guidelines for production readiness. US
Interactive will also provide services to create operational
run-books for operational staff on the production system.
Post-production operational support
US Interactive will provide services for post-production support
of the deployed solution. These services include operational
management to ensure uptime, on-going operational activities
such as backup/restore, archival activities, and system maintenance
Offshore development services
US Interactive has proven offshore development and quality
services with over 75 man-years of experience in delivering
web applications and Integration development offshore. This
helps in reducing your cost of development. We also have an
excellent track record and extensive experience in distributed
development with on-site and off-site to balance the costs
and optimize the execution time.